Refund policy

Eligibility:
You may return items for an exchange, store credit, or refund (for full-priced items) within 14 days of delivery.

Conditions:

  • Items must be unworn, in brand-new condition with all original packaging.
  • Discounted items are eligible for exchange or store credit only.
  • Gift cards, special orders, and certain undergarments are non-returnable.

Process:

  1. Email us at info@veganstyle.com.au for return authorisation.
  2. Ensure the item meets return conditions and include proof of purchase in the package.
  3. Return items by post or in-store within 14 days.

Postage:

  • Customers are responsible for return postage unless the item arrived damaged or incorrect.
  • Vegan Style will cover postage for one exchange after receiving the returned item.

Refund Timeline:

  • Refunds typically take 10-14 business days to process after the return has been received.
  • For Afterpay returns, a 5% restocking fee applies.

Faulty Items:
If you believe your item is faulty, contact us as soon as possible. We will assess the item upon return. If the fault is confirmed within a reasonable time (typically 30 to 90 days depending on the product), we will cover return postage within Australia and offer repair, replacement, or refund. Beyond this period, faults are generally considered normal wear and tear, and return postage may not be covered.

Return Fraud:
Vegan Style reserves the right to refuse returns or refunds if we suspect abuse of our return policy, including but not limited to excessive returns, tampering with items, or misuse of refunds. Items must be in original, unused condition to qualify for a return, and any attempts to return items that do not meet these standards may result in a denial of the return request.

Compliance with Australian Consumer Law:
Vegan Style complies with all obligations under Australian Consumer Law. This includes providing refunds, repairs, or replacements for items that are faulty, not as described, or unfit for purpose. Please note that misuse of the return policy, such as return fraud or excessive returns, may result in refusal of return requests.