Shipping and Returns

Shipping to an Australian address

  • Orders are usually shipped no later than two working days after the payment has been received. In most cases, items are shipped same day or the following day.
  • All payments made on the online store are collected with Shopify (Stripe), PayPal or AfterPay. There are other payment options available including direct bank transfer or via phone. Please contact us via our email address at sales@veganstyle.com.au or on +61 3 8669 1471 if you would prefer another payment method.
  • We ship all items via a variety of carriers, to ensure we find the best service for you. All shipments come with a tracking number which will be provided to you at the time of shipment. 
  • We offer both Parcel Post and Express Post options, you can choose which you prefer when you place your order.
  • Orders are always packed carefully and shipped in either an Australian Post tough bag or a box. For large orders, non-Australian post boxes may be used.

Domestic shipping costs - Standard shipping

Shipment costs Postage costs
< $50.00 $6.00
$50 > $300 $10.00
> $300 $10.00


International shipping

  • We ship all international orders via Australian Post’s International Registered Post service.
  • All orders are trackable.

International - shipping costs

Shipment costs Postage costs
NZ $35.00 AUD
Rest of the world  $49.00 AUD

 

Please note, we are unable to refund or provide credit on sale items so please choose carefully! However, we will happily exchange for a different size or product.



General information

  • If we send the incorrect size or item to you, let us know straight away and we’ll resolve the problem as quickly as possible. We will reimburse all postage expenses.
  • Let us know if your order doesn't arrive in a timely manner and we will follow up with delivery agent.
  • Occasionally, stock levels may differ from what is displayed on the website. If you order and we are unable to provide you with the ordered item, we will refund your order and shipping charges in full. 
  • If you feel you have been charged for an order in error, please contact us immediately.


Online purchases - returns policy

  • We understand that sometimes getting the correct sizing from an online order is difficult so we’re more than happy to exchange items that are the incorrect size.
  • We will happily exchange, refund, or offer a Vegan Style credit voucher if goods are returned to us unused, unworn, unwashed, and undamaged. Returns must also include the original packaging
  • Both domestic and international customers will be responsible for shipping and handling charges for returns. 
  • A request to return an item must be made within 14 days from the date on which the item(s) was shipped to you.
    • The return can be refunded to you in one of two ways:
      •  (1) Vegan Style store credits or
      •  (2) a refund in the original form of payment.
    • If your item is being exchanged, Vegan Style will cover the postage of ONE exchange*, which will be shipped by our standard service, Australia Post – Parcel Post 

      Please return to:

      Vegan Style
      345 Brunswick Street
      Fitzroy VIC, 3065
      Australia

  • We highly recommend that you send any return items via one of the postal methods that comes with a trackable number. While items rarely get lost in the post, it does happen. This is much less likely to occur if the item has a tracking number. Please note that Vegan Style cannot take responsibility for items lost in transit.
  • Refunds are only paid after goods have been returned to us and have been assessed to be unworn and in saleable condition.
  • We are unable to refund original shipping costs and can only refund the cost of the returned items.
  • If we send you the incorrect item or the item is delivered damaged, we will refund you all shipping costs.  
  • If the product is faulty, you're welcome to return the product for a full refund. Faults will be assessed by us and we may need to consult with our manufacturer. If the product is found to be faulty, you will receive a full refund, otherwise the product will be returned to you.
  • Refunds will be made to the original account used for payment except under limited circumstances where the original account is not available.
  • Please note, we are unable to refund discounted items or special order items. However, we are happy to provide an exchange or credit note. We are also unable to refund gift cards.

* Note: excludes items purchased on sale

 

In-store purchases - returns policy

Changed your mind? We will exchange your item or provide you with a credit note provided:

  • you return the item with 14 days
  • you can produce your original receipt or proof or purchase
  • the item is in a sell-able condition

Please let us know as soon as possible if you believe your purchased item is faulty we will repair, replace or refund the item once an assessment has been made by our quality control team.